A visitor to your website is like a customer walking to your brick and mortar store. This means that whether or not you provide more, you must provide a few basic essentials on your website.
A customer (especially a new one) would leave your store if he did not like what he looked at or rather the way things were presented. A customer would leave if he could not quickly navigate and find what he is look for (unless he is window shopping – yes I do realize this would be an oxymoron as men usually don’t window shop – okay enough of lame humour).
He would leave if there was no assistance at hand when (and if) it was needed.
He may no necessarily need a person present there but would definitely require the information he was looking for. For instance a shopper picked up something for purchase, but before making the final decision he would want to know the price, warranty period, manufacturing country, etc.
A person may also leave without purchasing, after finding the product and picking it up, if the payment process was a problem, especially if the product were freely available elsewhere.
What does all of this have to do with your ecommerce website?
A lot. Most of these things need to be kept in mind when creating your website.
It is important to have the right kind of look and feel to match the taste of your Target Audience or the product/service you were offering. A dollar store in no way would resemble a store that sold luxury cars and visa versa.
Look and feel is also very important when trying to build creditability with the people visiting the site. Does the site feel ‘clean’ enough? Are there enough elements to make someone comfortable that this store can provide
[Had started this post long ago and left it incomplete. Am continuing it from here on. The below might seem sketchy but I just want to get it up first. So will edit it later]
Your site must be easy to navigate and people must easily find what they are looking for. Having a search box if you have lots of products is a must. Lots of customers when they enter a particular store know what they want to buy. A search box and/or easy navigation would get them to exactly what they want.
The navigation must also help people who are just browsing see that you have a variety of what they want (if you do). There shouldn’t be too many options for your visitor to get lost or confused.
There must be a simple check out process. The visitor must not have to go through ten thousand steps to make his payment. Many times a drop off happens at payment stage. There are multiple reasons for this – complicated process, errors, etc.
Guarantee and warranty details must be prominently be displayed. Not only to give people confidence but also close the sale faster (they don’t think you are fly by night and know they can always return the product so they are less worried if they are making a big mistake cause they know they can reverse it).
To be continued…